HomeIntel Customer Resources

Coaches Available When You Need

At any time, you can reach out to an energy coach for help. Our customer satisfaction is unusually high for the industry. Our human experts can help with a variety of things.

• Get through the Q&A if you’re stuck

• Make a [insert phone icon] phone appointment with a coach

• Identify easiest ways to save energy & cut costs

• Use no to low-cost solutions to reduce bills

• Replace gas appliances with electric ones

To access coaches:

• Reply to any hea.com emails

• Click on the following after logging in to HomeIntel:

[NOTE: I think changing the User Home Page to include some content from this page will help feature a lot. Insert a section about coaching in User Home Page.]

Private, Secure Online Account

Your HomeIntel online account, updated daily, is always available. We passed rigorous data privacy and security standards [add link?]. Think of it as your secure bank account for your energy use.

• Track your energy use into 5-6 different types

• Track your energy saving and cost reduction progress

• Access recommended low-cost solutions (with explanations) to reduce bills

• Let us know if anything changes in your home or household

Detailed Custom Energy Use Reports

Many HomeIntel customers use our detailed reports. View them online or print them out as PDFs [insert icon]. These go one step further compared to what is available online from PG&E.

• Energy Profile [all are links to a sample report with no PII]

• Hourly Details

• Progress

• Recent Trends

• Heat Maps

[NOTE: I want to change the User Home Page such that reports are center, not buried on the left side. No change to Home Page formatting; otherwise, that will get nasty. Each user report comes with explanation on User Home Page. Then, after reports, talk about coaches and offer a button/link to reach out]